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Starbucks has issued an apology after a viral video showed two black men being arrested for refusing to leave when a store employee denied them access to the restroom.

According to Philadelphia Police Commissioner Richard Ross, a Starbucks employee called 911 Thursday to report the two for “trespassing.” The employee told officers that the two men came in and asked to use the restroom but were not allowed to do so because they hadn’t purchased anything, which Ross said is company policy.

It is important to note that the article goes on to state the following:

After police arrived, Ross said they asked the men to leave three times but they refused. They were arrested but ultimately released after the company decided not to pursue charges.

Following major backlash, Starbucks issued an apology Saturday morning:

“We apologize to the two individuals and our customers and are disappointed this led to an arrest. We take these matters seriously and clearly have more work to do when it comes to how we handle incidents in our stores. We are reviewing our policies and will continue to engage with the community and the police department to try to ensure these types of situations never happen in any of our stores.”

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