New information has been released about the person at Twitter Inc. who shut down President Trump’s Twitter page shortly before 7 p.m. on Thursday evening. According to reports, the rogue company representative was a hired contract worker and not a full-time employee.

The contractor’s move prompted an investigation into the incident, as Trump supporters expressed their outrage.

“We are conducting a full internal review,” the company said in a tweet, indicating the action had been carried out “inadvertently.” According to early reports, a “customer support” worker had somehow obtained clearance to deactivate the high-profile account.

The company later said the deactivation “was done by a Twitter customer support employee who did this on the employee’s last day.”

The new Times report reveals that the contractor in question had privileges few Twitter employees have. According to BuzzFeed News:

A former senior employee told BuzzFeed News that “a lot” of employees have the ability to suspend a user’s account and that fewer, in the hundreds, can deactivate one. The former employee described the system like a dashboard, meaning employees might not need engineering skills to suspend or deactivate an account.

“It’s one click if you have the rights to access the tool,” the person said.

Third-party contract workers are often hired by technology companies to handle content moderation and review, janitorial duties and food service. However, a New York Times report raises questions surrounding who has access to Twitter’s platform.

The president himself seemed laid back about the temporary deactivation. On Friday morning, he tweeted: “My Twitter account was taken down for 11 minutes by a rogue employee. I guess the word must finally be getting out-and having an impact.”

He then made up for lost time, unleashing a flurry of tweets which targeted the Justice Department, the Democratic Party and ISIS. You may read them HERE.

 

 

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